<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><strong>Our small team of 7 is working hard to make sure you get the most from your CoSM Experience. Since it may take some time to get back to you, please scroll through the FAQ topics below for answers to your questions before contacting us.</strong></p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><strong>If your question is not answered, please <a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">submit a request</a> using the help desk or send an email to support@cosm.org. We appreciate your patience.</strong></p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Location, Hours & Info</strong></span></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;">The Chapel of Sacred Mirrors on 27th St. in Manhattan closed on January 1st and moved 65 miles up the Hudson River to Wappingers Falls, New York. <strong>As of Monday, June 22, 2009, CoSM at East West Living, on 5th Ave. in Union Square, Manhattan, is closed.</strong> Sign up for the mailing list and check out the events column at cosm.org to get all of the updates and event postings. Visiting is limited to events and by appointment. For more information, please visit <a href="http://www.cosm.org" target="_blank" title="CoSM.org">cosm.org</a>.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Volunteer</strong></span></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;">CoSM Art Sanctuary, our retreat center in Wappingers Falls, New York, has been under renovation with the help of amazing dedicated staff, volunteers, contractors, builders, office administrators, cooks, housekeepers, PR and web developers, fulfilling so many jobs necessary for our community to continue its mission. Volunteers of all skills and abilities join us for 3-5 days stay in dormitory style rooms, with three plant-based whole-food meals each day shared by all.</p>
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<p>Anyone who would like to find out more about volunteering at CoSM Art Sanctuary should email Eduardo, our volunteer coordinator at volunteer@cosm.org, or, <span style="line-height: normal; font-family: Helvetica,Helvetica,sans-serif;"><a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">submit a request</a> </span>using the help desk.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>International Orders</strong></span></p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><strong>All international payments must be made via Paypal, as our bank does not accept international credit cards.</strong></p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><strong>Please allow up to 6 weeks from date of order for delivery</strong> and please provide a valid email address when you place your order, as you will receive a Shipping Confirmation email from the CoSM Shop with your tracking number as soon as your package is in transit. Please make sure you provide the correct Phone number on your order, if customs cannot reach you, your package will be returned and you will be responsible for the cost of re-shipment. The restocking fee for International Exchanges is 35%. Please see below for the return, exchange, missing and damaged order policy.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"> At this time, due to very high security measures set by Customs, we cannot ship anything to Russia or China. We truly appreciate your interest and we sincerely apologize we are unable to provide merchandise to this area.</p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #0000ff; min-height: 14.0px;"><span style="text-decoration: underline;"><strong> </strong></span></p>
<p><span style="text-decoration: underline;"><strong>Claims for Damaged, Lost, or Incorrect orders</strong></span><br /><br />Please allow up to 4 weeks from date of order for delivery, and please provide a valid email address when you place your order, as you will receive a Shipping Confirmation email from the CoSM Shop with your tracking number as soon as your package is in transit.<br /><br />Claims for incorrect or damaged shipments must be made within 10 business days of receipt. If your package is a gift intended for a later date, you must inspect the contents for damage or any missing items upon receipt. Please contact us via telephone, or <span style="line-height: normal; font-family: Helvetica,Helvetica,sans-serif;"><a href="../../../../requests/anonymous/new" title="Submit a request to CoSM Help Desk">submit a request</a></span>. <br /><br /><strong>If you’d like to cancel an order, you must contact us via phone.</strong> Email, helpdesk, and voicemail messages are not a valid cancellation, you must speak with a representative. If you cancel an order after it has been shipped, you will be refunded less the cost of shipping and return. Monday-Friday, 10am – 6pm EST 845.297.2323<br /><br />If you have received notification of shipment, but have not received your package, you must contact us within 10 business days of ship date.<br /><br />If you have not received notification of shipment, you must contact us within 20 business days of order placement.<br /><br />Please note that if the original "ship to" address is insufficient or incorrect and returned to us, you will be responsible for the cost of re-shipping the item.<br /><br /><span style="text-decoration: underline;"><strong>Return & Exchange Policy</strong></span><br /><br />If you are dissatisfied with merchandise purchased from the CoSM Online Store, (other than a rolled poster) you must contact us within 10 business days of receipt.<br /><strong>There is a 25% restocking fee on all domestic exchanges. Please be sure you are ordering your intended items. You can contact us if you require more details on a product.</strong><br /><br />Unframed posters are shipped rolled in mailing tubes and easily damaged in handling. They are not returnable. <br /><br />Clothing may only be returned or exchanged if it is unworn or there is a manufacturers defect. Customers must have had an interaction with a representative, <strong>if you have not received instructions from us do not send your product back.</strong> You will be responsible for sending the item to us and accepting the cost of re-shipping the desired item.<br /><br />Jewelry, Books, CDs, DVDs, and other multimedia products may not be returned once opened, but may be exchanged if there is a manufacturing defect. <br /><br />Specialty Items such as Prints may not be exchanged or returned unless there is a manufacturing defect.<br /><br /></p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Item Availability</strong></span></p>
<p>We strive to keep our website as up-to-date as possible. Every item we carry is available through our online store. If you see an item you like that is out of stock, feel free to <span style="line-height: normal; font-family: Helvetica,Helvetica,sans-serif;"><a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">contact us</a></span> to find out when it will become available. We do not take special orders and we do not allow production of Alex Grey/CoSM merchandise outside of our own catalog. Please check back on our website or subscribe to our weekly e-newsletter for updates on new products and their availability.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Wholesale Orders</strong></span></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;">We do sell most of our merchandise wholesale to licensed retailers. For more information, please visit <a href="http://www.alexgrey.com/wholesale.html" target="_blank" title="AlexGrey.com: Wholesale">http://www.alexgrey.com/wholesale.html</a>. In this page is a link to our wholesale agreement. Please print, sign, and fax (or scan and email) back to us, <strong>along with a copy of your business license</strong>, at 845.632.3879 or wholesale@alexgrey.com. We will email a PDF of our wholesale catalogs and price list as soon as the necessary documentation is received.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Original Art Availability</strong></span></p>
<p>There are a limited number of original drawings and paintings by Alex Grey available at most times. Most available works are listed for sale in our web store. If you are looking for something in particular, please <span style="line-height: normal; font-family: Helvetica,Helvetica,sans-serif;"><a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">contact us</a></span> for more information. Serious inquiries only.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Reproductions of Art</strong></span></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;">Please see our <a href="http://www.alexgrey.com/rights.html" target="_blank" title="AlexGrey.com: Use of Images">Use of Images</a> page. If this doesn’t answer your question, feel free to <a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">contact us</a>.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Tattoos</strong></span></p>
<p>Alex is always honored when someone wants to use his work as a tattoo. We do not provide images for tattooing, but you may use any image from a book or poster as a guideline. You may choose to send a good photo including your name and a caption when the piece is finished to tattoo@alexgrey.com. Doing so grants free use of the photo of your tattoo for any subsequent publication approved by Alex Grey. </p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Art Submissions</strong></span></p>
<p>We do not currently have a venue for exhibition of other people’s art. It is within the realm of possibility that when our exhibition hall opens in 2010 there will also be another MicroCoSM Gallery, but there are no plans for production of a gallery of the same nature at this time. We do not currently accept artist solicitations. Any unsolicited art received will be returned at the senders cost, or discarded if we can’t reach you to return it. Please subscribe to our weekly e-newsletter to find out about calls for artists and any group shows we may have in the future.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Times New Roman; color: #0000ff;"><span style="font-weight: bold; font-family: Helvetica,Helvetica,sans-serif; color: #333333;"><span style="text-decoration: underline;">Internships</span></span></p>
<p>We are always accepting resumes for internships. If you are interested in becoming an intern at CoSM, please send us your resume along with a cover letter explaining why you want to be part of our team and telling us your availability. We will get back to you at our convenience, as positions become available.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Times New Roman; color: #0000ff;"><span style="font-weight: bold; font-family: Helvetica,Helvetica,sans-serif; color: #333333;"><span style="text-decoration: underline;">Donations</span></span></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;">If you would like to donate to CoSM, please visit <a href="http://www.cosm.org" target="_blank" title="CoSM.org">cosm.org</a> and click on Donate. Acknowledgement letters are sent automatically via email at the time of donation, and are sent about once a month via snail mail. If you have a question about a donation you’ve already made or are about to make, please <a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">contact us</a>.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Event Info</strong></span></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;">All information on our events is posted in our calendar at <a href="http://www.cosm.org" target="_blank" title="CoSM.org">cosm.org</a>. If you don’t find what you’re looking for there, please<a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk"> </a><a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">contact us</a> using the help desk.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #0000ff;"><span style="font-weight: bold; color: #333333;"><span style="text-decoration: underline;">Rent CoSM Art Sanctuary</span></span></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;">CAS will be available to rent for weddings, day and overnight workshops, conferences and other quiet events after September 1<sup>st, </sup>2009. Rates are figured on a case-by-case basis. If you would like to rent CAS, please send your contact information with a proposal for your event, the date, how many people, how many overnight guests, and any other special requests related to the event.</p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Website Problems</strong></span></p>
<p>Our website is currently being redesigned. Please <span style="line-height: normal; font-family: Helvetica,Helvetica,sans-serif;"><a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">submit a request</a> using the help desk if you have any questions about the website.</span></p>
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica;"><span style="text-decoration: underline;"><strong>Other</strong></span></p>
<p>If you have any questions that were not answered here, please <span style="margin: 0px; padding: 0px; line-height: normal; font-family: Helvetica,Helvetica,sans-serif;"><a href="http://support.cosm.org/requests/anonymous/new" title="Submit a request to CoSM Help Desk">submit a request</a> using the help desk or email support@cosm.org.</span></p>
2009-06-22T09:25:56-04:00
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Joe Saponare
2186977
FAQ: Frequently Asked Questions
2010-01-26T16:15:09-05:00
<p>Welcome to our new Help Desk. Using this system, we intend to provide you with the very best service.</p>
<p>If you have any questions or comments, please use our <a href="http://support.cosm.org/requests/anonymous/new" target="_self" title="Contact CoSM"><span style="font-weight: bold;">contact form</span></a> or send email directly to <span style="font-weight: bold;">contact@cosm.org</span>.</p>
2009-06-08T00:35:29-04:00
welcome
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Joe Saponare
2186479
Welcome to CoSM Help Desk
2009-06-22T09:29:55-04:00